THE DISINFECTING SHOP 

(Hilary’s Salesmasters Inc)

Shipping and Refund Policy


Last Reviewed: March 15th, 2021

Last Updated: N/A

Updated Information: N/A


SECTION 1 – GENERAL TERMS; ACCEPTANCE OF POLICIES

By your accessing, visiting, browsing, reviewing, or using the Site and our Services in any manner, and by your viewing, considering, or purchasing our products (collectively hereinafter “Proceeding”), you voluntarily and affirmatively engage, interact with, and utilize the Services, and by your actions of Proceeding you agree to be legally bound our Shipping and Return Policy, Terms of Use, and Privacy Policy (collectively hereinafter “Policies”).

Please read the Policies carefully before Proceeding, because by Proceeding you acknowledge and agree to every statement and section within the Policies, regardless of whether you have actually read the Policies, because we have made the Policies available for you to read before Proceeding,  

If you do not agree to the Policies, or if you do not have the right, authority, and capacity to agree to the Policies. then you may not access or use this Site or access or use any of the Services. If the Policies are considered an offer, then your acceptance is expressly limited to the Policies.

SECTION 2 – SHIPPING POLICY

Damage.  All shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made by email within 48 hours to info@thedisinfectingshop.com. Please provide detailed information for any product damaged during shipping within that time. Please include a full description of the product and the damages to the product.

Exchange. If your product order is incorrect, defective, or damaged upon arrival, we will promptly exchange your item at no additional cost to you.

Shipping Method. For orders totaling $75 or more, excluding taxes, we offer free shipping to anywhere in Canada. After processing during normal business hours, all products ship via the Canada Post or UPS. Please allow 3 to 4 business days for delivery.

SECTION 3 - REFUND POLICY

You may return an unopened and unused product** within 15 days of delivery for a full refund; however, you are responsible to pay all shipping costs for these returns. We will process your refund within 15 days after our receipt at our offices of the returned merchandise by acting to initiate or request a credit to your debit card or credit card account that you used to make the purchase. We do not control the timing of when your bank or card issuer actually posts the credit to your account.

** Due to the nature of PPE, we cannot accept returns or exchanges on any purchases of disposable masks


SECTION 4 – RETURNS PROCEDURE

Returned items** must be in their original packaging, unopened, with all original tags attached, and in new condition.  Items are subject to verification before being accepted for a refund or exchange. Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as The Disinfecting Shop is not responsible for lost packages.

Please include a copy of your receipt in your return when packing your items. Then, mail or courier your package to the following address:


The Disinfecting Shop

c/o Hilary's Salesmaster Inc.

565 Edgeley Blvd

Concord, ON

L4K 4G4

Phone: 1-800-668-6451

 

NOTE: ALL RETURN PACKAGES MUST BE PREPAID. 

C.O.D. packages will not be accepted.


** Due to the nature of PPE, we cannot accept returns or exchanges on any purchases of disposable masks

Important Consumer Notices
Our products are not for sale to or use by persons under the age of 19, or where prohibited by law. Our products should be used only as directed on the label. By using our website, you acknowledge and agree to our Privacy Policy, Terms of Use, and Shipping and Refund policies conveniently located on our website.